Browse, Request, Find Answers, Get Help, and My Stuff
These are the five links (along with their related bicycle icons) that centralized all of UC Davis' IET Service Management's teams processes into a one-stop shop for service requests, help desk tickets, record management, and knowledge management.
Compliance with accessibility standards is essential for allowing users of diverse technologies to access and interact with information on their computer, in apps, and through online sources. As technology advances, it is essential to ensure accessibility to ease transition to newer, innovative platforms. The UC Systemwide Electronic Accessibility Committee (EAC) recently contracted with SiteImprove for use by the UC community to make websites more inclusive to all. Join our session to see how other UCs are using it.
In 2017 the UC Electronic Accessibility Committee initiated a request for proposals for automated web accessibility testing software as well as web accessibility training services. Siteimprove was selected as the vendor of choice. From late fall 2017 to spring 2018, the Siteimprove Implementation Team has been at work to roll the testing software and training out to the campuses.
Are you a hardware person and want to know how the other half lives? Are you a software person who wants to make your code better? Are you an app admin who has to put out fires every day because of fragile software? Anyone can write code which gets the job done, but there are a lot of different things that go into making a robust application. Come get a high level, language independent survey of tips, tools, and techniques that will help you give your customers the best experience possible. We will discuss topics such as testing, isolation, monitoring, and code structure.
The JobBuilder application was an on-premise application originally hosted by UC Merced.
We at UCOP TDS-EAS Team (Donna Yamasaki's team) re-wrote the application and hosted it on the Amazon Web Services (AWS) cloud for use by UC system wide.
This is the first transactional web application by UCOP hosted on the AWS cloud.
We would like to share our journey, learnings, experiences and the challenges faced during the implementation.
This session will review important factors and key decisions that have driven our implementation and customizations of the enterprise software (PeopleSoft) our institution uses to track awards and process related financial transactions. Areas of discussion will include: Chart of Accounts, the structure of Awards and Projects, Generating F&A and Revenue transactions, processing Billing, tracking Receivables and Payments, and Reporting challenges.
Many shared services within UC start small and grow over time. Given the right conditions and support, services can expand from unit, campus, multi-campus, to system-wide and beyond. Each step along the way presents new opportunities and challenges. I'll share why we expanded UC Recruit and how growth changed the application, the team, our decision making, our process, and our collaboration with stakeholders.
UCSF, faced with a daunting set of reporting requirements requiring multiple data sources and formats, identical reported figures that didn't match up, and diverse reporting platforms, modeled and built a data structure to house a wide array of numerical measures and metrics that are loaded and calculated in one place and used across reports for well-governed, accurate and consistent data.
Thinking about using ServiceNow to track Resources and Projects? In this panel discussion, panel members from UC campuses will explain their goals, accomplishments, and lessons learned implementing and using ServiceNow for request intake, project and portfolio management (PPM), as well as resource management. An introductory presentation will be given to provide the audience with an overview of what each campus is doing with regard to PPM, Demand intake, and Resource Mgmt.
