Kaizen = “Good Change”

This session will present an overview of a "Kaizen Event" experience at UCSB intended to identify improvements to our Work Ticket Management System. Kaizen is Japanese for “Good Change” and “is the practice of continuous improvement”. Over an intensive 3 day period, we analyzed a routine work request - fix flooding in a locker room. Our work flow went from (“Best Case”) 49 steps (and 2 to 4 weeks to complete) to 18 steps. A 63% decrease of people steps! See a 50-Foot Flow Chart! Learn how Kaizen can help improve your work flows, what it is, how it works, and why it's a "good thing"!