Why do technology implementations fail? Understanding your customer and their problems for successful system implementation

We have all experienced situations where seemingly great technological solutions get implemented and then they fail spectacularly. This can be from low user adoption, complex processes or the simple fact that the solution was not what was ask. In this interactive session, we will delve into several frameworks to help you better understand your customers and clearly define their problems before creating a technological solution. We will introduce concepts of measurement that are rooted in project management, LEAN and change management, to track your project's progress. You will leave with knowledge that will expand your toolkit for tackling your IT projects and fulfilling your customer's needs.