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Proctor
UCSD has developed a research-based service quality assessment tool which they have used for many years, and they now have a team which can adapt this tool to the needs of other campuses.
We will be presenting a description of the tool, and effective techniques for using the analytical results toward continual service improvement.
Previous Knowledge
None needed - only an interest in service quality.
Software Installation Expectation
We really only need a powerpoint capable system and a projector.