Service Management and the Death of Paperwork (NEWLY ADDED SESSION)

Earl Duque
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Proctor

Dearly beloved,

We gather here today to honor the memory of our friend, paperwork. To paperwork's friends, paperwork was also known as the faxed letter requirement. To others, paperwork was the person who responded to email when they felt like it. While to some others, it was the manual data-entry into spreadsheets. To us, paperwork was many things, but to me, I knew paperwork as inefficiency.

With paperwork's departure, we hope to see decreased response time in our correspondence. We hope to see a shared knowledge base of information. We even hope that some day, automated workflows can stand where paperwork failed.

Let's prove to paperwork's legacy, that we can do better.

Join our session and receive access to several of our ServiceNow enhancements and custom applications. Including: ServiceHub, Queue Manager, Automated Scrum Tasks, Custom Autofill, and more.

Previous Knowledge

For those who want to make other people's jobs easier.

Software Installation Expectation

Heavily about ServiceNow, but not required.