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Proctor
Research data delivery is an important part of the UC mission. This session will address how at UCSF, we went from a research data delivery time of 131 days to 78 days by streamlining our processes. With close collaboration with CTSI, we improved client satisfaction and decreased mean ticket resolution time. In addition we increased our ability to fulfill requests from Zuckerberg San Francisco General Hospital. The session will review how we achieved a forty percent reduction in our ticket time while increasing service offerings to the campus researchers.
Session Files