Bio
With 23 years of IT experience, Sam Robbin now guides and manages the vision and direction for the new campus BearHelp division of Information Technology Solutions (ITS), its technical support services along with continual improvement assessment. With a renewed focus on assessment and planning, Sam defines and administers technology awareness and training initiatives across all three divisions of BearHelp - the campus helpdesk (tier 1), the endpoint support team (tier 2), and the campus computing labs. Sam utilizes ServiceNow, Five9 and the ITIL framework, to improve the way customers of UCR receive technical support.
